Privacy Policy

Last updated: October 7, 2024

This privacy policy describes how 1 Click Merch (the “Website”, “we”, “us” or “our”) collects, uses, and discloses personal data when you visit 1clickmerch.myshopify.com (the “Website”), use our services, make a purchase there, or otherwise communicate with us regarding the Website (collectively, the “Services”). For the purposes of this privacy policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected according to this privacy policy.

Please read this privacy policy carefully.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Website, update the “Last updated” date, and take any other steps required by law.

How We Collect and Use Your Personal Data

To provide the Services, we collect the following information. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data Do We Collect?

The type of personal data we receive about you depends on how you interact with our Website and use our Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly from You

Information you provide directly through our Services may include:

• Contact details including your name, address, phone number, and email address.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions, and other information used for account security.
• Customer support information including the information you include in your communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information We Receive from Third Parties

Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Website and Services, such as Shopify.
• Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested to fulfill our contract with you.

When you visit our Website, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

All information we receive from third parties will be treated according to this privacy policy. See also the section below, Websites and Links of Third Parties.

How We Use Your Personal Data

Providing Products and Services

We use your personal data to provide you with the Services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may want to use. In this case, Shopify processes your data according to its privacy policy and consumer privacy policy.

Marketing and Advertising

We may use your personal data for marketing and advertising purposes, such as sending marketing and advertising messages via email, SMS, or mail and displaying advertisements for products or services to you. This may include using your personal data to better tailor the Services and advertisements on our Website and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products under Art. 6, para. 1 (f) GDPR.

Security and Fraud Prevention

We use your personal data to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for the security of your account login information. We strongly recommend that you do not share your username, password, or other access credentials with third parties. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our Website for you and other customers under Art. 6, para. 1 (f) GDPR.

Communication with You and Service Improvement

We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to respond to you, provide you with effective services, and maintain our business relationship with you under Art. 6, para. 1 (f) GDPR.

Cookies

Like many websites, we use cookies on our Website. Specific information about the cookies we use in connection with providing our store through Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Website and Services (including storing your actions and preferences), conduct analytics, and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Website to better tailor the Services, products, and advertisements on our Website and other websites.

Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may affect your user experience and may cause some of the Services, including certain features and general functionalities, to not work properly or become unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Share Personal Data

Under certain circumstances, we may share your personal data with third parties for the purposes of fulfilling our contract, for legitimate purposes, and for other reasons subject to this privacy policy. These circumstances may include:

• With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
• With business and marketing partners to provide you with services and advertise to you. Our business and marketing partners use your data according to their own privacy policies.
• When you instruct us, request, or otherwise consent to us sharing certain information with third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal data and sensitive personal data about users for the purposes outlined above under “How We Collect and Use Your Personal Data” and “How We Disclose Personal Data”:

With your consent, we share personal data for the purpose of conducting promotional and marketing activities as follows.

Websites and Links of Third Parties

Our Website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on these websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms without any restrictions regarding use by us or third parties. The inclusion of such links by us does not automatically constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details below to request the deletion of this data.

As of the effective date of this privacy policy, we have no actual knowledge that we “share” or “sell” personal data of individuals under 16 years of age (as these terms are defined under applicable law).

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and apply only under certain circumstances. In certain cases, we may deny your request as permitted by law.

• Right to Access/Information: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.
• Right to Deletion: You may have the right to request the deletion of the personal data we hold about you.
• Right to Correction: You may have the right to request the correction of inaccurate personal data we hold about you.
• Right to Portability: You may have the right to receive a copy of the personal data we hold about you and, under certain circumstances and with certain exceptions, request the transfer of this data to a third party.
• Right to Object to Sale, Sharing, or Targeted Advertising: You may have the right to instruct us not to “sell” or “share” your personal data or to object to the processing of your personal data for purposes considered “targeted advertising” under applicable privacy laws. Please note: If you visit our Website with the opt-out preference signal “Global Privacy Control” enabled, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Website, depending on your location.
• Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal data.
• Withdrawal of Consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
• Right to Appeal: If we deny your request, you may have the right to appeal our decision. You can do this by directly responding to our denial.
• Manage Communication Preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You can exercise these rights as indicated on our Website or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before we can provide a substantive response to the request. Under applicable laws, you may designate an authorized agent to make requests to exercise your rights on your behalf. Before we accept such a request from an agent, we will require proof that you have authorized the agent to act on your behalf. We may also need to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision by contacting us using the contact details below or by filing a complaint with your local data protection authority. For the European Economic Area (EEA), you can find a list of the relevant data protection authorities here.

International Users

Please note that we may transfer, store, and process your personal data outside the country where you live. Your personal data will also be processed by staff and external service providers and partners in these countries.

If we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s standard contractual clauses or equivalent contracts of the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this privacy policy or wish to exercise any of your rights, please call us or email us at info@1clickmerch.com or contact us at Karpfenweg 1, Karlsruhe, 76189, DE.

For the purposes of applicable privacy laws and unless otherwise stated, we are the controller of your personal data.